© 2025 TripNest
Refund & Cancellation Policy – TripNest
Effective Date: 30 August 2025
Last Updated: 14 December 2025
TripNest operates a hybrid travel platform, which may include:
This Refund & Cancellation Policy explains how refunds and cancellations are handled depending on the type of booking.
1. Booking Types on TripNest
Bookings displayed on TripNest fall into one of the following categories:
A) Partner-Referred Tours & Tickets
Bookings are completed on the official partner’s website.
TripNest does not process payments for these bookings.
B) Marketplace Bookings via TripNest
Bookings are completed directly on TripNest, with payments processed via Stripe or another integrated payment provider.
C) TripNest-Operated Tours (Future)
Tours organized and sold directly by TripNest, where TripNest acts as the service provider.
Each category follows different refund and cancellation rules, described below.
2. Partner-Referred Tours & Tickets
For bookings completed on a partner’s website:
By proceeding to a partner’s website, you agree to the partner’s terms and conditions.
TripNest is not responsible for:
3. Marketplace Bookings via TripNest
For bookings completed directly on TripNest:
Refund Process
TripNest does not guarantee refunds and does not override organizer policies unless required by law.
4. TripNest-Operated Tours (If Applicable)
If TripNest organizes and sells tours directly:
5. Last-Minute & Non-Refundable Bookings
Regardless of booking type, some experiences may be non-refundable, especially:
Always review the applicable cancellation terms before completing a booking.
6. Organizer or Partner Cancellations
If an organizer or partner cancels an experience:
7. No Guarantees & Limitation of Responsibility
TripNest:
8. Contact
For questions related to the TripNest platform:
📧 info@tripnest.travel
Please note: Refund decisions depend on the booking type and the responsible service provider.
By using TripNest and completing a booking (on or off the platform), you acknowledge and accept this Refund & Cancellation Policy.
Last Updated: 14 December 2025
TripNest operates a hybrid travel platform, which may include:
- a marketplace where payments are processed directly via TripNest
- partner-referred experiences, where bookings and payments are completed on official partner websites
- TripNest-operated tours or experiences, which may be introduced in the future
This Refund & Cancellation Policy explains how refunds and cancellations are handled depending on the type of booking.
1. Booking Types on TripNest
Bookings displayed on TripNest fall into one of the following categories:
A) Partner-Referred Tours & Tickets
Bookings are completed on the official partner’s website.
TripNest does not process payments for these bookings.
B) Marketplace Bookings via TripNest
Bookings are completed directly on TripNest, with payments processed via Stripe or another integrated payment provider.
C) TripNest-Operated Tours (Future)
Tours organized and sold directly by TripNest, where TripNest acts as the service provider.
Each category follows different refund and cancellation rules, described below.
2. Partner-Referred Tours & Tickets
For bookings completed on a partner’s website:
- Refunds and cancellations are governed exclusively by the partner’s policies
- TripNest does not control, approve, or process refunds
- Users must contact the partner directly for any changes or cancellations
By proceeding to a partner’s website, you agree to the partner’s terms and conditions.
TripNest is not responsible for:
- Refund eligibility decisions
- Processing timelines
- Disputes related to partner services
3. Marketplace Bookings via TripNest
For bookings completed directly on TripNest:
- Payments are processed via Stripe
- Each organizer listed on the marketplace sets their own cancellation and refund policy
- The applicable policy is shown on the experience listing before booking
Refund Process
- Refund requests must be submitted via TripNest or directly to the organizer
- If approved, refunds are processed through Stripe
- Refund timing depends on Stripe and the user’s bank (typically 5–10 business days)
TripNest does not guarantee refunds and does not override organizer policies unless required by law.
4. TripNest-Operated Tours (If Applicable)
If TripNest organizes and sells tours directly:
- Refund and cancellation conditions will be clearly stated on the tour page
- TripNest will act as the responsible service provider
- Refunds will be handled according to the stated policy for that specific experience
5. Last-Minute & Non-Refundable Bookings
Regardless of booking type, some experiences may be non-refundable, especially:
- Private or custom tours
- Experiences with fixed upfront costs
- Peak season or limited-capacity bookings
Always review the applicable cancellation terms before completing a booking.
6. Organizer or Partner Cancellations
If an organizer or partner cancels an experience:
- Refunds or rescheduling are handled by the responsible party (partner, organizer, or TripNest)
- Users will be notified via email or the platform
- TripNest may remove or update affected listings
7. No Guarantees & Limitation of Responsibility
TripNest:
- Does not guarantee refunds
- Is not responsible for service quality of third-party partners
- Does not intervene in disputes unless legally required
8. Contact
For questions related to the TripNest platform:
📧 info@tripnest.travel
Please note: Refund decisions depend on the booking type and the responsible service provider.
By using TripNest and completing a booking (on or off the platform), you acknowledge and accept this Refund & Cancellation Policy.
